PRIVACY

Subprocessors

Jul 22, 2024

Theary engages third-party subprocessors and Theary affiliates to help us provide services to our customers. As a condition of permitting a subprocessor to process personal data, Theary (and its affiliates as applicable) will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Theary has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.

As Theary continues to grow, we may decide to work with new subprocessors and will provide you with notice when that happens as required under your applicable agreement with Theary.

For more information on Theary’s subprocessors, see the FAQ below.

Infrastructure Subprocessors

The following subprocessors support Theary's infrastructure.

Analytics & Data Warehouse Subprocessors

The following subprocessors will process data to provide Theary data and analytics.

Customer Support Subprocessors

The following subprocessors will process data when you engage with our support and sales teams.

Feature-Specific Subprocessors

The following subprocessors will process data if specific features are enabled within the service.

Theary Affiliates

Theary affiliates have entered into a data transfer agreement that sets out the data protection requirements and incorporates the relevant data privacy frameworks and/or the applicable standard contractual clauses.

Subprocessor FAQ

What is a subprocessor?

A subprocessor is a third-party engaged by Theary and/or Theary affiliates to process personal data about Theary customers.

Why does Theary use subprocessors?

Our infrastructure subprocessors include Theary’s cloud service providers and data centers in order to store and process customer data.

Our analytics subprocessors provide Theary with data warehouses to store and process relevant customer data and analytics data to optimize product functionality and services we provide to our customers.

Our customer support subprocessors provide Theary with services to provide customer and sales support.

Our feature-specific subprocessors allow Theary to provide certain features to our customers such as AI functionality and video messaging. Other subprocessors we utilize allow us to offer customer support and help our business meet our customers’ needs.

Do you have Data Processing/Protection Agreements (“DPAs”) in place with subprocessors?

As a condition of permitting a subprocessor to process personal data, Theary (and its affiliates as applicable) will enter into a written agreement with each subprocessor containing data protection obligations at least as protective as the technical and organizational measures Theary has put into place to protect customer personal data from accidental or unlawful destruction, loss, alteration, or unauthorized disclosure or access.

Where can I get more information about subprocessors?

For more information, please email info@theary.com.

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